Submit a Ticket
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Please include your order/license number!
We need to know when the extension was purchased and if you are a real customer.
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Please note that we do not provide free support for free modules and themes.
Unfortunately our support team is not able to cover the requests regarding our free modules or themes. 100% free support is provided for all the paid modules.
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Please include this information with a ticket to ensure really quick problem solution.
In order to analyze the reasons of the issue and fix anything on your store we often need to access your store.
FTP/SSH access
FTP: xxx.xxx.xxx.xxx (or example.com)
Login: name
Password: ****
We do not keep your passwords.
And admin access
http://www.example.com/admin-name
login: name
password: ***