Modules Support Policy
BelVG LLC offers 6 month of free support from the purchase date for every extension legally purchased from BelVG. Support team shall provide to Customer, without any additional charge, all reasonably necessary written consultation requested, in connection with use and operation of an BelVG module or any problems therewith, within the above-stated period of time.
Support team reserves the right to ignore any appeals or requests that do not comply with the present conditions.
Further versions and upgrades of the Product which Customer is utilizing might be available at additional cost. However, the upgrades that stay within one extension’s branch are free. BelVG LLC does not incur any liability for untimely notification of new versions and upgrades for purchased Products.
Customer is entitled to report any bugs experienced while using an BelVG module. Bugs reported within a period of 6 months from the BelVG module purchase date shall be fixed at the earliest possible date and be available for installation by all Customers who possess a valid and effective License for the original module. BelVG LLC is accountable to promptly inform all Customers who hold legal License about availability of the fixed version of the BelVG module.
It is solely Customer's obligation to obtain and install the new corrected BelVG module after being notified.
Customer may demand a refund for any BelVG module within a 30-day period from the date of purchase. Any clarification of Customer's refund claim within the 30-days period is optional.
BelVG will check the compliance of all License information before resolving money refund issue.
BelVG LLC reserves the right to deny money refund claimed within the stated period if Customer's License info is incomplete and/or incorrect. Refund requests submitted after the expiration of the 30 days period shall not be accepted. Refunds of money charged for custom installation service shall not be issued.
Each party agrees that it shall not disclose to any third party any information concerning the customers, trade secrets, methods, processes or procedures or any other confidential, financial or business information of the other party which it learns during the course of its performance of this Agreement without the prior written consent of such other party. This obligation shall survive the cancellation or other termination of this Agreement or License.
BelVG modules contain trade secrets and proprietary know-how that belong to BelVG and it is being made available to License in strict confidence.
We only guarantee that our modules work correctly on a default Prestashop theme and with default Prestashop modules.
If you have any questions concerning BelVG products or services, please do not hesitate to contact us.